Company
Services
About Rygma HMS
Rygma Health Management System is a B2B Software-as-a-Service (SaaS) solution application that helps healthcare providers collect, store, retrieve and exchange patient healthcare information efficiently.
My Role
I was the primary lead designer working on this project ideating early concepts, product vision and thinking, presenting regularly to the CEO, and delivering final assets for production.
I would like to acknowledge the following individuals for their support on this project: Dike Raphael (Project Manager), Christopher Achuzia (Software developer).
Summary
In my role as a product designer at Rygma Solutions, I spearheaded the research and re-design of their Health Management System (HMS) to enhance the experience for healthcare providers. The goal was to seamlessly transition the system from a web app to a mobile and tablet app, catering to the needs of frontline health workers.
To achieve this, I developed innovative strategies for task management, prioritizing productivity and efficiency. Through a comprehensive research process involving interviews with medical practitioners, field visits, and user/usability studies, I gained valuable insights. Leveraging these insights, I introduced a mini Telemedicine feature, which proved instrumental in expanding the customer base by over 30%.
The problem
After gathering feedback from healthcare workers, it became evident that the previous app experience was overwhelming and stressful. The unorganized presentation of information led to an information overload, prompting health workers to resort to pen and paper for user data input. Recognizing the need for a change, we embarked on a redesign journey. Our primary focus was to create a streamlined and user-friendly experience that addressed the pain points expressed by health workers.
One crucial aspect we identified was the lack of a proper setup for admin users such as nurses, finance personnel, and HMO representatives. To overcome this, we designed a simple and straightforward onboarding process tailored specifically to the needs of these users.
By prioritizing simplicity and efficiency, we aimed to alleviate the stress associated with the previous app and provide healthcare workers with a seamless and intuitive solution.
Breakdown of current experience
Onboarding is introduced
To enhance the experience for various admin users such as nurses, POS managers, finance personnel, and more, we recognized the need for a seamless onboarding process. The previous design lacked this crucial feature, making it challenging for users to set up their respective portals.
In response, we introduced a simple and intuitive onboarding process that streamlines account creation and setup. This new addition ensures that admin users can easily navigate through the initial steps and quickly establish their personalized portals.
User Goal
We want to empower Health providers to quickly create and set-up their account and workspace without stress, while optimizing usability.
Business Goal
Our priority is to facilitate timely and hassle-free account setup for all users, especially health practitioners. We understand that any delays or complications in this process can lead to dissatisfaction and potential app abandonment, resulting in loss.
Homepage is easy to understand
Through interviews and usability tests, we discovered that certain features on the homepage were not being utilized. It became evident that users lacked a clear understanding of the value and purpose of these features. Recognizing the need for prompt action, we embarked on a redesign process that aligned with their mental model.
Our Goal
Our goal was to enhance feature adoption by improving user clarity and demonstrating the usefulness of each feature. By reimagining the design in a way that resonated with their needs and expectations, we aimed to create a more engaging and intuitive experience.
Through this iterative process, we strived to bridge the gap between user perception and feature utilization, ultimately increasing the overall value and effectiveness of the homepage.
Before
After
Familiarity, relevant features and better UI design
- Today's Appointment: Helps Healthcare practitioner know the type and time of next patient
- Attended vs Waiting patient: Gives an estimate of the number of patients to be attended to and waiting to see the healthcare practitioner
- Schedule: Helps Healthcare provider see all appointments for the day and plan accordingly
- Ward round: This serves as a reminder for the healthcare provider on duty to make frequent ward rounds in the clinic/hospital
Testimonials
Concept Creation
Raphael Dike
Concept Creation
Dr Jaiyeola
Business Impact
30% Increase in Customers (Hospitals/Clinics)
Final Thoughts
Rygma HMS is a product that resonates deeply with me due to its profound impact on improving the lives of healthcare practitioners. While the initial MVP garnered positive feedback from users, we faced challenges stemming from a lack of comprehensive planning and understanding of our users' needs during the initial launch. This led to a decline in product usage, prompting us to initiate a comprehensive redesign.
Through meticulous redesign efforts and frequent updates, we have witnessed a remarkable resurgence in app utilization. Users now experience enhanced clarity in navigating the platform, resulting in fewer complaints and a growing appreciation for the app's functionality.This journey of revitalizing Rygma HMS has reinforced the importance of user-centric design and continuous improvement.
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